Quote:
Originally Posted by dobber
Ron, as stated some of your comments go too far without actually thinking about the bigger picture. However.......i do agree on some of your points. I too find it difficult to understand why they would not take 5 mins to post on here as to what is going on, so in that i take your point.
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I think, rightly or wrongly, that Xtreme are simply rubbish at running a business. Yes, they make good products but running a business is so much more than that. It's not only about selling items but providing after sales support (or even supplying paid for items in Extremes case) and building a good relationship with customers. Ignoring emails, posts on social media and phone calls is not only rude it's a great way to get a bad reputation quickly. I know Xtreme have previously posted reasons/excuses for not replying however it always seems to come back to this point time and again. If they have gone bust then that's a shame, but no surprise, and I hope all their customers get a full refund although If they can't be bothered to speak to their customers I think they'll be fortunate to see any refunds.