Would like to add Team Durango are very helpful when you follow the correct communication path.
For me if I have a problem with xyz product I'll ALWAYS discuss with the manufacturer before even thinking of posting on a forum.
I've seen people really slate a product in public before asking the manufactuer and then they wonder why the manufacturer doesn't appear "friendly".
I had issues with my first batch SV which I discussed with Schumacher, they went above and beyond in my view for Customer Service. I was very happy and it was all because I addressed it with them direct in a polite manner rather than bashing on a forum or facebook etc etc.
I have done the bashing on forums in the past, but only when it's due... A main Volvo dealer wouldn't resolve some outstanding issues with a car that I paid £13k for. They ignored emails, telephone calls and so forth. After a very public bashing with clear and accurate facts Volvo UK stepped in and resolved it.
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