Really sorry that you haven't been able to resolve things with them -sadly its one of quite a few horror stories i've heard.
From reading this thread and making my first purchase (ordered friday, arrived this morning) with them I think the following precautions should be taken:
1) Log in BEFORE buying
2) Only buy things that are "in stock" and not on "back order"
3) Only buy from the UK site and UK warehouse.
4) Keep on emails/communications from them
These won't guarantee that you won't get ripped off but will at least minimise the chances.
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