contact TD regarding a broken chassis???

[RichyUK]

Originally Posted by AfroP

have to say thats pretty poorr

yup. i have called today and am supposedly having my replacement chassis and outdrives sent out....

still no reply to e-mails so far...

[Nigel]

Odd, I have sent multiple emails to Durango and gotten replies within a couple days

[samd]

Originally Posted by 1slash

Odd, I have sent multiple emails to Durango and gotten replies within a couple days

Which email address did you use, I've emailed support about three weeks ago and also resent the email to sales and had no reply.

[Nigel]

I was just using the normal support@team-durango.com

[RichyUK]

Originally Posted by 1slash

I was just using the normal support@team-durango.com

strange i've had no joy from many emails sent to support & sales.

But, i now have replacement diff drives and chassis, all arrived today

[kaylon]

I've always had excellent support from TD, even when I've asked really stupid questions. I have an email conversation that span several days and is at least 8-10 replies worth of mails. They helped a huge amount.

Oh wait....that was a few weeks ago, it was ME, I was taking up all there time!! oh noes.

J

[TonyM]

First outdoor race today with the Dimec chassis and it cracked in one of the rear screw holes, enough for the rear arm to fall out. I guess I'll be trying the support merry-go-round tomorrow.

[NeilRalph77]

Yeh I raced at Southport yesterday with the DIMEC20 and mines cracked around the antisquat hole, I've emailed them now we wait!

[danDanEFC]

I best check mine, though I have the softer dimec one.

[CARB]

I gave up, got an answer the stuff is on the sea again, schuuuu you know who

[TonyM]

Well I'm really impressed. I posted a picture of my cracked chassis to TD support yesterday and today I've had an email saying my new ones on the way.

[TonyM]

Originally Posted by danDanEFC

I best check mine, though I have the softer dimec one.

Aidan - Mine was the soft DIMEC one as well.

[TonyM]

Originally Posted by NeilRalph77

Yeh I raced at Southport yesterday with the DIMEC20 and mines cracked around the antisquat hole, I've emailed them now we wait!

Crikey, I didn't realise yours had gone too - we went out in the same 'B' final. Two chassis in one race, that's one too many. Now I'm worried. Could it be that the DIMEC chassis shouldn't be used in low temperature conditions - it was bloody cold? I've run it indoors in warmer conditions without any problem.

[OneKiwi]

I have also broken the rear screw hole, but GregerL and I are going to rty out these from a bloke on rctech

http://www.rctech.net/forum/11825929-post10280.html

They are for the dimec

[NeilRalph77]

Originally Posted by TonyM

Well I'm really impressed. I posted a picture of my cracked chassis to TD support yesterday and today I've had an email saying my new ones on the way.

Me to I email them they've requested pictures but as good as said they'll send a replacement

Originally Posted by TonyM

Could it be that the DIMEC chassis shouldn't be used in low temperature conditions - it was bloody cold? I've run it indoors in warmer conditions without any problem.

Yeh it was cold very cold but other tub chassis don't seem to suffer, my B4 and X6 went out in all weathers. Southports not riduculous as regards big air either could you imagine flying some of the more commited tracks?

Either way still happy with the response.

[TonyM]

Originally Posted by OneKiwi

I have also broken the rear screw hole, but GregerL and I are going to rty out these from a bloke on rctech

http://www.rctech.net/forum/11825929-post10280.html

They are for the dimec

Looks good, I want one now.

[MHeadling]

If anyone has a used/broken dimec chassis, shoot me a PM

I need to take a look at one....

[TonyM]

Here's a piccy of mine.

[MHeadling]

Thanks Tony, would like to measure one up so if someone has one they can post me drop me a PM

I know most of them will be back at TD for a replacement but thought if ask.

[sly]

Originally Posted by TonyM

Here's a piccy of mine.

I have a plate i made for my carbon chassis which had the same problem.
I`ll find it and bring it for you Tony as i dont have 210 anymore.