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Old 29-01-2011
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Default RC Champ Japan what´s wrong?

Hey guys,

i´m sure some of you have ordered from RC Camp in Japan in the past.
I was giving them my order via mail last week and didn´t get an answer. I have tried several mailing adresses and wrote them about 4 times now but they don´t answer.
Has someone ordered from them in the past few days? Is there a problem with communication at Champ or are they on holiday?
Suggestions?
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Old 29-01-2011
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I am having an identical problem, waiting on bits coming into stock and a couple of weeks ago just totally lost contact with them, can't get any kind of reply! I don't know how many people they have because it happened for a little while before Christmas and it was die to none work reasons the guy I deal with hadn't been around, wondering if it's similar this time!?
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Old 29-01-2011
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I've been in contact with them over the past week or so and my e-mails have been replied to within 24hrs.

However I think it's their spring festival at the moment so maybe their short staffed.
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Old 29-01-2011
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Do you mind me asking who you speak to there?
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Old 29-01-2011
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I ordered many items just 4 weeks ago and all went perfect. I wonder why they reply to one customer and not to another.
The guy i tlaked to was named Mr. Masa ( Masakiyo Tani).
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Old 29-01-2011
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Quote:
Originally Posted by muratti View Post
I ordered many items just 4 weeks ago and all went perfect. I wonder why they reply to one customer and not to another.
The guy i tlaked to was named Mr. Masa ( Masakiyo Tani).
Me too, I wonder if Jamie is speaking to someone else?
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Old 29-01-2011
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Could be, Jamie, please enlighten us
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Old 29-01-2011
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Hi guys, ive been speaking to Masa (Masakiyo Tani) whos an RC advisor/international sales Div. The e-mail address ive been in contact with is champ_international@rc-champ.jp

Hope this is of some help guys.

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Old 29-01-2011
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Thanks mate, i had a different mailing adress. Just tried the one you provided. Hopefully he´ll answer.
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Old 29-01-2011
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That's the address I've been using, bit annoying that they aren't bothered getting back to me!
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Old 29-01-2011
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I heard its easy to be on their black list if you do the wrong thing by them. That is, ask for an order and not go through with it, they block you from future orders. Thats what I heard anyway.
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Old 29-01-2011
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Quote:
Originally Posted by fastinfastout View Post
I heard its easy to be on their black list if you do the wrong thing by them. That is, ask for an order and not go through with it, they block you from future orders. Thats what I heard anyway.
Interesting, it can of course not be the reason for not getting back to me as i bought all items i ordered everytime and i am sure Dave is a nice and polite customer too
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Old 29-01-2011
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I have heard the same, but I am actually chasing an order I've been waiting for 2 months for, not trying to cancel anything, just trying to spend ha!
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Old 29-01-2011
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contackt RC Camp via paypal

I've sent an email today I hope they answer
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Old 30-01-2011
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Just got a reply from Hide, another guy from the international sales division.
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Old 01-02-2011
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Still not heard anything
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Old 02-02-2011
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Strange Dave, as i wrote i got an answer but i didn´t order because most of the parts were not released yet. Maybe i am now on their black list too
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Old 02-02-2011
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there has been many times over the years I have enquired and not ordered due to parts being out of stock / not available or sometimes more expensive than other places. They always get back to me so I think this black list thing is just a silly rumour.

The thing is there is only really one guy who can do their international (english) orders and if he is ill / away it just all goes a bit random.

When Masa is back it will be fine.
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Old 02-02-2011
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Hes obviously not off, that's the point, hes been responding to my e-mails all of last week and i received one just Monday morning from him.

Strange how hes not responding to others, and i dont think the black list thing is a rumour at all.
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  #20  
Old 02-02-2011
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Guys, don't forget it's chinese new year, so the far east are on holiday pretty much
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