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  #1  
Old 06-02-2014
tonydevon tonydevon is offline
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Join Date: Jul 2012
Location: in a house by the sea in Devon
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Default hobbyking

if anyone out there is thinking of using them, then have a right good think, I joined them and placed some orders as Im on a budget and the prices are great, I dont have a model shop within 100 miles, and I appreciate that they have to make a profit, but with the prices as cheap as they were with hobbyking I decided to try them

thats the end of it LOL

orders that fail but they manage to take the money? I contact them, so called live support, 40 minutes between replies, told yes we refund, takes 7 working days, no it doesnt, but I wait, time expires so I ask again, and Im told yes we will refund!!! hmm so someone was lying the first time

another order turns up short, its a small box with some wire and tools, should have had a charger in it, had to send photos of the box, photos of it on scales etc to show theres no charger in it???

no reply for many days, then I get asked for more photos, including of the missing items?? WTF

is it just me or is it normal?
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  #2  
Old 06-02-2014
Callum Callum is offline
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Went to order some batteries from them last night checked out and said there was an error and to try again I didn't think the payment went through and in the end gave up I have now been charged twice for two batteries, contacted live support last night and still no answer.
Callum
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  #3  
Old 06-02-2014
tonydevon tonydevon is offline
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Location: in a house by the sea in Devon
Posts: 480
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yup, they will say they will refund, and please order again

they reckon its 7 business days for a refund, I waited but nothing, again told they refund, and still nothing

filed a dispute with paypal, HK have now emailed me to say that because I went to paypal they have cancelled my refund

Im still trying to work out how to take a photo of the missing items in the other delivery LOL

I wonder just how much money they are sat on for 2-3 weeks at a time, due to disputes and "errors" with their website
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  #4  
Old 06-02-2014
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bodgit bodgit is offline
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Join Date: Feb 2008
Location: North Wales
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Your not alone there are more out there.

Have a read of this
http://www.oople.com/forums/showthre...ight=hobbyking
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  #5  
Old 06-02-2014
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fidspeed fidspeed is offline
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guess i must be lucky

i have used them fine a few times but i suppose i limit myself to UK warehouse stock and make sure they have stock before i hit the order button

delivery normally 2 days

doesnt help the guys that are having problems though

dave
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  #6  
Old 06-02-2014
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emtee emtee is offline
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Location: Dewsbury (The land of tikka and honey..)
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Quote:
Originally Posted by fidspeed View Post
guess i must be lucky

i have used them fine a few times but i suppose i limit myself to UK warehouse stock and make sure they have stock before i hit the order button

delivery normally 2 days

doesnt help the guys that are having problems though

dave

Same for me so can't complain... Post is sometimes a bit slow but check stock in UK warehouse is available and you're good to go...

Sorry you guys have probs, but at these prices Hobbyking can't be ignored!!
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  #7  
Old 06-02-2014
percymon percymon is offline
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Quote:
Originally Posted by fidspeed View Post
guess i must be lucky

i have used them fine a few times but i suppose i limit myself to UK warehouse stock and make sure they have stock before i hit the order button

delivery normally 2 days

doesnt help the guys that are having problems though

dave
I can't complain - probably had 14 orders with them in last 2 years from global, European and uk warehouses. Not one issue so far, latest one arrived today - another 1258tg servo
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