Chris Dyke, this must have been an acceptable situation for yourself. But for the majority of others it was not.
Please stop defending them, and allow them, whoever it may be (it isn't you), respond to the emails which have been sent, and then we will have an idea whats going on. I am not going to go making conclusions on something I am not informed enough about, so I just remained an unhappy customer.
Personally, I want to use something which is as described, so id rather run Green Schumachers and know that they are, rather then Green Ballistics and then I 'might' be faster, or my car 'might' handle like a pig on rollerskates.
When I buy a pan, I don't want a kettle, fair enough they both boil water and some people may accept that - but I asked for a pan.