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Old 24-10-2008
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DCM DCM is offline
Spends too long on oOple ...
 
Join Date: Oct 2005
Location: Marvelous South Wales!!
Posts: 8,896
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if you have bought it online, you come under the distance selling regulations, which gives you a 7 day cooling off period, with which you can cancel your order.

When they advertise, they must show the delivery arrangements, how long it will take to get to you. Now, they grey area is that whether they have to show stock levels. As they haven't been upfront and given you the stock issue right away after purchase, I think you will be well within your rights to expect a full refund with no stock handling charge deducted.

Only thing is, you got to be firm with them, but calm too.
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