ashley
first of all your contract is with the shop you bought it from not mirage, you have a case if you can show that the item was not fit for purpose etc, however in this case it will be almost impossible to prove one way or another, that said most shops will attempt to sort you out, in this case i would get the screw out without damaging the motor, i have the capability and most shops will too, a replacement screw isn't an issue, we can get them from a variety of sources, in this case the screw must have had a head on it when fitted or how did they get it in?, so did the worker in the factory do it?, maybe or did you do it?, maybe. you will say not but you would say that, they will say they didn't do it and again they would also say that. no one here knows the conversation you had with mirage or has seen the motor, i find it strange that mirage have point blank refused to do anything, involve trading standards if you wish but do you need the stress, just find the engineer at racing and he will have the screw out, there is a lot of them about
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