Dave, I had this Exact issue earlier in the year. The Parcel Farce site said that it was awaiting charges - for at least 2 weeks. I kept calling them and all they fobbed me off with was that it was waiting for customs, nothing they can do - bla bla bla.
However, then the status changed to awaiting charges, and sure enough i got the letter through the following day to tell me how much i needed to pay.
Basically, when it turned up, the customs documentation that came with it, showed that it had infact been cleared by customs less than 24hrs after it got to them (which wasn't unreasonable).
So in summary, Parcel FARCE do live up to their name - and chances are, it will all be fine - eventually!
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Matthew White
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