Well, Parcelforce aren't being so friendly to me, I rang today and they say whilst they totally accept that it does happen that they lose parcels which show awaiting customs charges because they never scan them back in after customs, that in my specific case it is literally impossible that's what happened, cos the computer says customs has it
Even better, they say they don't care if customs say it is released to them, they'll refuse to accept responsibility even then, and that they'll never pay a claim no matter how long I wait because there's no end date on customs, eg if they've lost it, even if I can show they have, I'll still never get any money back !!
So I have a kit with no electrics (the package is an esc, motor and lipo) and a decision over how long to wait before buying replacements!
To be fair, I could still claim back through Paypal, it is a bit tight on the shop though! Plus don't know what paypals view of it will be!