Quote:
Originally Posted by DCM
I agree, if sent domestically, parcel force are not an issue (mostly) although speak to some shops and they refuse to use them any longer. It is the international packages that are the issue, although it may get better now they are privatised?
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Not likely. Privatisation won't change the staff or the management, and previous track records of British Gas, BT, DVLA, and a score of others show that all they will do is focus on shareholders, not customers.
What makes companies more customer focused in management that understand the simplicity of the values of companies like UPS, Fedex and maybe DPD - our customers come first, our employees come second and our profits come third. Can't see that happening when all the board members of Parcel Force will be on bonuses based on share price not customer satisfaction.
Post Office works for me on the occasions I use it, and a recent delivery from DPD of a bike for my grandson was as exemplary as Jpmatrix says it is. Wiggle use them too, and they are very good. The other one I like is Collect+, which Wiggle use for returns - excellent service and totally reliable.