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Schumacher Customer Service
I've just been on the receiving end of some fantastic customer service from Schumacher (Trish being my main POC). He helped me through a problem they hadn't seen before and sent me several bits through the post to try until the problem was fixed.
A lot of companies could learn from this business practice. Many thanks Trish and Schumacher
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Dragon Paints |
#2
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Excellent. Nice to hear good news and also that companies are still going the extra mile.
I too had a fabulous experience with Schumacher last year following some problems with a speed passion ESC as well as a SP motor (separate incidents). As the UK distributor, Schumacher dealt with both in a fantastic manner. As I posted over the weekend, I have also had a brill experience with Absima going further than they strictly needed to Keep up the great work everyone
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I've got Araldite and a Swiss Army Knife - what more do I need? Yokomo YZ-2 No 4WD because nothing lives up to my original Optima. Until now maybe?... |
#3
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I run a K1A and KF2 currently. |
#4
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I agree, when they changed the mini spikes i bought the new ones and second run they exploded, well with me anyway and I got Robin by chance and as expected was brilliant in sorting me out with a new set.
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www.kamtec.co.uk www.fibre-lyte.co.uk answer-rc.com/uk/en/ Answer UK team driver Designer of the Lazer ZX/ZXR carbon fibre tub chassis Designer of the Lazer ZXRS |
#5
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You can't fault Schumacher to be fair. You rarely even have to go to them directly as there's so many team drivers more than willing to help out.
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If your PM doesn't at first succeed - try, try again. I'll reply in the end, honest. |
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Well,
I will be on my 3 call to them tomorrow about a issue. Called them yesterday was told I would have a call today, nothing. I was asked for my email by them yesterday and was told I would have a email today again, nothing. Will try for the 3rd time tomorrow for a answer.
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http://www.oople.com/forums/showthread.php?t=83767 TRADER FEEDBACK **** 5 Metres Speed Swimming Champion 1976**** |
#7
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#8
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Never in several years of being with Schumacher have I ever had an issue with them. Their service is second to none Not like some others I can mention
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After an issue building my KF2 kit recently, I called up, issue sorted, Andy Murray even looked me up on FaceBook to check some details...... above and beyond good customer service that is!!
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dragon paints : team tekin : fusion hobbies :SCHUMACHER RACING : Nuclear R/C for all my sticky and slippery stuff - if it needs gluing or lubing, Nuclear RC is the man! |
#10
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If Carlsberg did customer service
Best rc cars out there!
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'There are two choices in life-Take it or leave it !' Yokomo - Nemoracing Sb Designs http://www.fairfueluk.com/ |
#11
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It wasn't something Trish had seen before and I got replacement parts sent out really quickly to solve it .
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Dragon Paints Last edited by i4n; 02-04-2015 at 09:25 AM. Reason: Spelling |
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